Amazon Sends Major Reminder Regarding GTINs

On Thursday, Amazon Seller Central shared a reminder regarding GTINs that could result in products becoming invalid.

In a recent Seller Central update, Amazon reminded sellers that unique GTINs (Global Trade Item Number) are a requirement for its marketplace in most categories. Amazon warned that listed products without an acceptable GTIN would be removed if corrective actions aren’t taken in time.

As the update states, “GTINs are considered invalid if they are not GS1-vended or not recognized by the brand owner.”

The reminder arrives as Amazon continues to ensure its marketplace is up-to-code and worthy of consumer trust. Above all, GS1 provides standards for industries to allow products, services, and information to move efficiently and securely to benefit of businesses and consumers.

What You Can Do

Sellers can check to see if their products are in danger of being considered invalid due to the GTIN policy by visiting the Fix Your Product tool in Seller Central.

Affected listings will be displayed in the At Risk listings section.

[RELATED: UPC Codes for Amazon: Everything You Need To Know]

If you don’t have any at-risk listings, no further actions are needed.

To fix any affected ASINs, you can submit a letter of authorization or a licensing agreement that meets the following criteria:

  • Includes the name and address of the brand’s rights owner
  • Legible: it is not too blurry and not too light or dark
  • Displays the manufacturer name and contact information
  • Includes the seller’s legal business name or the seller name that corresponds to your Account information page in Seller Central
  • Includes the seller’s physical address
  • Must be in English
  • Includes a GS1 certificate
    Note: We recommend that you obtain your GTINs directly from GS1 (and not from other third parties selling GTIN licenses) to ensure that the appropriate information is reflected in the GS1 database. For more information on licensing EANs or UPCs from GS1, refer to the GS1 website.

Also, it should be noted this is not a change of policy, but a reminder of the rules and guidelines. For the official statement from Amazon, please refer to the Seller Central statement.

Lastly, be sure to check your status within Seller Central immediately to avoid any future complications.

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Amazon Updates: Brand New Seller Communication Guidelines

Amazon announced imminent updates to its Buyer-Seller communication guidelines. Does this affect your store?

Sellers talked, Amazon listened.

After receiving feedback from sellers and developers about aspects of the Amazon Communication Guidelines being confusing, Amazon has attempted to simplify and clarify their updated policy.

The updated guidelines go into effect on November 3, 2020. Wise sellers will familiarize themselves with these changes to avoid being left behind during this hectic Q4.

Violating Communication Guidelines risks limitations on Permitted Messages or even a suspension of selling privileges. It’s important to remember these guidelines exist to maintain the mutually beneficial relationship between sellers and buyers on Amazon.

What’s Allowed?

Perhaps the most significant, actionable update, sellers maintain the option to directly ask customers for a review or feedback.

“You may send proactive Permitted Messages for the following reasons: resolving an issue with order fulfillment, requesting additional information required to complete the order, asking a return-related question, sending an invoice, requesting product review and/or seller feedback, scheduling the delivery of a heavy or bulky item, scheduling a Home Services appointment, verifying a custom design, or any other reason where the contact is required for the buyer to receive their purchase.”

In terms of timeframe, sellers can only send messages to a customer within 30 days of the order being placed. Sellers can send 1 message per order placed. After 30 days, contacting them is a no-go unless they are to place another order with you.

You retain the option to include instructions or warranty information, but not messages that simply say “thank you” without approval.

Sellers can breathe a sigh of relief, as they can still utilize third-party applications to help simplify the review generation, provided those third-party applications utilize Amazon’s “Request A Review” button. Viral Launch’s Review Automation tool, included inside of Market Intelligence, automates this process to make it simple and effective for sellers to maximize their review boosting efforts.

It’s also worth keeping in mind that Amazon still handles much of the communication with sellers to set a standard across the marketplace and streamline the buyer and seller experience. Amazon requests that sellers promptly confirm shipment of all orders, primarily completed in the Manage Orders feature. Once you’ve confirmed shipment, Amazon fires off a confirmation email to the buyer.

What’s NOT Allowed?

While most of the updated policy remains the same in practicality, it’s worth reviewing as a refresher. Amazon continually tweaks its policies, and staying aware of these changes can be a great advantage.

One of the eye-catching notes also included in the policy is that “spelling errors or grammar issues” may not be included in messaging.

As always, it might be worth running your messages by a second person or through an app such as Grammarly to make sure you’re figuratively crossing your t’s and dotting your i’s when it comes to spelling and grammar.

If you sell internationally, Google Translate is a free app that may come in handy. This is especially notable for those who sell outside of their residence and may not be fluent in the customer’s language. Sellers must respond to buyers in the customer’s Language of Preference.

The updated guidelines dictate no tracking pixels or images, links to opt-out of messaging, or external links for formatting purposes. Additionally, approved message and graphic sizes are specified in the guidelines, so ensure your layout is within Amazon’s recommendations.

For questions regarding your communication methods, it’s best to contact Seller Central Support.

Verify your messaging templates are in line with the updated Communication Guidelines by November 3 to optimize your selling experience! Lastly, be sure to drop your email below to stay informed about the latest Amazon updates and news.