The Amazon Product Documents Program Explained

Amazon’s latest seller program aims to cut down on returns, increase customer satisfaction, and improve the buyer and seller experience.

Recently, Amazon unveiled its Product Documents Program, a helpful resource for sellers to upload electronic documents for potential customers to view.

Safety information, user guides and manuals, fact sheets, and instructions for use are just a few of the vital documents that eligible sellers can upload to improve their customer experience.

Previously, sellers needed to include these documents as inserts with their purchase, making them only available to customers who had already made a purchase. Now, this information can visible to customers as they shop.

Amazon describes the program below.

These are customer-facing documents that will be shown on your product detail pages. They are intended to provide pre-purchase information and post-purchase support content to customers. Adding product documents to your product detail pages can result in higher conversion rates, lower customer support costs, increased sales, and fewer returns when used effectively.

Amazon’s About Product Documents

Of course, with any new program, there are questions. Below, we’ll answer a few of the initial questions to help you get familiar with the new program.

Why does this program exist? Who does it benefit?

Customers and all eligible sellers who utilize the program benefit by increasing the quality of seller-to-buyer communication.

Before purchasing, customers can see important information about the product they’re purchasing. For instance, a customer may purchase a product that is more difficult to assemble than they anticipated, contains materials they don’t approve of, or be sized differently than anticipated. Typically, these transactions end with some combination of an unsatisfied customer, a return, or a poor review.

Amazon Product Documents allow sellers to be more transparent with customers regarding crucial product information. As a result, a more informed customer is more likely to be a satisfied customer. Additionally, a seller that is more transparent about product information is more likely to make a sale, avoid a negative review, and generate brand loyalty.

All in all, the program is mutually beneficial for the seller and the buyer.

Who Can Participate?

Registered brand owners in the Amazon Brand Registry program.

The Product Documents Program is the latest perk of being brand registered. While purely speculation, we’d imagine this is unlikely to become available for non-brand registered sellers any time soon.

[RELEVANT: A Guide to Amazon Brand Registry]

How much does it cost to join?

That’s right! There is no fee to join the Amazon Product Documents Program.

What types of documents can be uploaded?

At the moment, this is a complete list of the types of documents and formats allowed as a part of the Amazon Product Documents Program:

  • Safety Information (PDF)
  • Certificate of Analysis (PDF)
  • Certificate of Compliance (PDF)
  • User Guide (PDF)
  • User Manual (PDF)
  • Specification Sheet (PDF)
  • Comparison Chart (PDF)
  • Product Documentation (PDF)
  • 2D CAD (PDF, DWG, DXF)
  • 3D CAD (PDF, EDRW, EPRT, IGS, SLDPRT, STP)
  • Application Guide (PDF)
  • Brochure (PDF)
  • Compatibility Guide (PDF)
  • Emergency Use Authorization (EUA) (PDF)
  • EUA Amendment(s) (PDF)
  • FAQ (PDF)
  • Instructions for Use (IFU) (PDF)
  • Fact Sheet (Patient) (PDF)
  • Fact Sheet (Provider) (PDF)
  • Safety Information (PDF)
  • Size Guide (PDF)
  • Troubleshooting Guide (PDF)

How do I get started?

Amazon provides the following instructions for uploading documents from start-to-finish!

To upload documents for your product in Seller Central:

  1. Go to Inventory > Manage Product Documents.
  2. Click Upload New Documents.
  3. Choose a name for the document you are uploading. This is only for your reference. Customers will not see this name.
  4. Select a document type from the list of allowed document types.
  5. Choose the language or languages that are present in the document you are uploading.
  6. Choose a file to upload. Files must be:
    • Less than 10MB
    • PDF format except for CAD drawings
    • CAD drawings may be in PDF, dwg, dxf, igs, eprt, edrw, sidprt, or stp format
  7. Search by ASIN or product name and follow the on-screen prompts to associate one or more ASINs with the document you are uploading. At least one ASIN must be applied to the document for it to be uploaded.

Once submitted, your content may take seven business days to be reviewed for adherence to below mentioned Amazon guidelines for product documents. It may take longer during peak times. Documents that do not adhere to these guidelines will be rejected.

Once approved, it can take up to seven business days to publish on the detail page of the ASINs to which it applies. If the document status is “Not approved,” view the rejection reasons by clicking Edit for a specific document and make the changes.”

Conclusion

Above all, the Amazon Product Documents Program appears to be a great option to improve customer experience. For eligible sellers with applicable documents, we highly recommend joining this program as soon as possible!

As always, any opportunity to stand out from the competition on Amazon is an edge worth exploring. Uploading product documents with important information may boost consumer confidence and increase the likelihood of turning a click into a conversion.

Even more likely, these document uploads are likely to be an incredibly helpful resource for customers that will decrease the probability of a return and/or negative review. Recently, Amazon has taken much of the onus of customer satisfaction out of the seller’s hands. While this creates less work for sellers, it also takes away control for sellers.

Furthermore, by uploading your own documents and making them easily accessible to potential sellers, you have the chance to gain control back. As a result, you can turn would-be 1-star reviews into 5-star reviews by giving the customer everything they need for a happy transaction.

Is Amazon Ending The Early Reviewer Program?

The Amazon Early Reviewer Program, a popular way for sellers to earn their first five reviews, is entering its final days.

Effective immediately, enrollments in the Amazon Early Reviewer Program are no longer being accepted. Amazon confirms the discontinuation of the program within the Early Reviewer Program FAQs.

The Amazon Early Review Program proved to be a reliable, trustworthy way to generate authentic reviews by incentivizing customers to leave a review.

In 2016, Amazon updated its policy on reviews in response to a significant uptick in fake reviews. As a result, review generation became difficult, especially for new products entering the marketplace. In response, Amazon created the Early Reviewer Program to provide an option for new sellers to generate their first five reviews, with customers receiving small gift cards once they’ve left a review for a purchased product.

Amazon continuously innovates to improve the shopping and selling experience. Over the past several years, we have made numerous improvements to encourage purchasers to review products on Amazon. These initiatives, such as One Tap Reviews and Global Review Sharing have proven more effective in generating reviews than the Early Reviewer Program. Accordingly, as of March 10, 2021, we will no longer allow new enrollments in the Early Reviewer Program, and will stop offering the service to sellers currently enrolled in the program on April 25, 2021.

Amazon’s statement on the discontinuation of the Early Reviewer Program

Sellers looking to use the service are being notified via email that new enrollments are no longer being accepted. Enrolled sellers actively in the program have been notified of what this means for their business. The official message from Amazon can be seen below.

Message via Reddit u/silverspacegray

At the moment, it remains to be seen what the company has in store for future review generation. Just as the program was born in response to internal changes and seller response, there may be further changes to follow.

[YOU MAY ALSO BE INTERESTED IN: Amazon’s Early Reviewer Program: What It Was & How It Worked]
An example of Amazon’s review generation efforts.

In an attempt to garner more trustworthy reviews, Amazon has increased efforts to amass reviews. As the company referenced in its statement, you’ve likely encountered more opportunities to leave reviews for your past purchases. Whether through pop-ups, emails or, native widgets, Amazon has taken on a more hands-on approach to reviews than in the past. As a result, less control over review generation has been in sellers’ hands.

New sellers looking to drive their first reviews may be tempted to circumvent Amazon’s terms of service. However, sellers who do so open themselves to account restrictions, suspensions, or even bans for violation of terms of service.

While review generation becomes increasingly difficult for new sellers with the removal of the Early Reviewer Program, options to assist your efforts do exist.

With the Request A Review Automation tool within the Market Intelligence Chrome extension, sellers can maximize their review generation efforts. And yes, it’s entirely compliant with Amazon’s terms of service.

The importance of review quantity and quality can’t be understated when it comes to selling on Amazon. By generating social proof of the quality of your products from past purchases, you’re much more inclined to experience more sales in the future.

Did you use the Amazon Early Reviewer Program? How do you feel about the service’s discontinuation? Drop a comment below to let us know!

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Unveiling Viral Launch’s Revamped Pricing Plans: What’s New

With Viral Launch’s updated pricing plans, we aim to help sellers at each stage of selling on Amazon dominate in 2021 and beyond.

At Viral Launch, we’re committed to providing you with the tools and data you need to dominate on Amazon! So it only makes sense that as Amazon continuously evolves, so do we.

From researching product ideas to sourcing materials to scaling your online business, each stage of selling on Amazon requires unique tools and data points to make intelligent, data-backed decisions.

As we aim to support Amazon sellers throughout their entrepreneurial journey, our subscription plans have been thoughtfully redesigned to meet Amazon sellers’ needs at each stage.

Get Started With Essentials

You talked, we listened.

Formerly our Beginner’s Research Kit, our new Essentials product research bundle receives a few significant upgrades. Due to popular demand, we’ve overhauled our product research bundle with two features previously unavailable: reliably accurate search volume estimates and our proprietary Product Idea Score.

Search Volume Estimates

Reverse engineer product ideas by filtering through categories, sales, price, search volume, and more!

Search volume estimates are a vital element of product research, as they’re an incredibly powerful indicator of demand. At its core, Amazon operates as a search engine where searchers have a firm intention to buy.

In December of 2018, Amazon made changes to their data collection that prevented third-party providers from collecting exact search volume. With search volume estimates generated from an in-house data science team, we are extremely confident in the accuracy of our estimates.

Furthermore, if you’re a seller with access to Brand Analytics, you can judge our accuracy by comparing our estimates to the Search Frequency Rank.

Subscribers to our Essentials plan now have access to this high-impact metric. In Product Discovery, feel free to set minimum and maximum filters for estimated search volume to find products with your ideal amount of demand.

Product Idea Score

Our Product Idea Score is a rating system of 1-5 stars that analyzes key metrics such as monthly sales, review trends, sales patterns, market competition, and much more into one composite score.

Once you’ve filled out your search criteria, you can now sort by Product Idea Score to quickly assess the strength of an idea.

While not meant to replace thorough, intensive product research, the score is designed to simplify the product research process. We strongly recommend using the score as an indicator of if a product is worth further investigating.

Previously available exclusively to annual subscribers, this advanced metric is now available to monthly subscribers to our Essentials, Pro, and Pro Plus Ads software plans.

Product Discovery: Quickly uncover brilliant product ideas to start selling on Amazon! With 4 unique search types and plenty of filters, sellers can reverse engineer product ideas that align with their goals and resources.

Market Intelligence: Master your market to ensure your product’s success! Gain access to the most accurate sales estimates along with price and review trend data to understand the market and validate product ideas.

The Viral Launch Pro Package

Our Pro plan retains all of the features that make it our most popular package, with a few upgrades.

Pro subscribers receive access to everything included in Essentials, plus full access to Keyword Research, Listing Builder, Competitor Intelligence, Listing Analyzer, and Keyword Manager. Additionally, Pro subscribers now can utilize the Product Idea Score.

We’ve also expanded the limits for Competitor Intelligence, Listing Analyzer, and Keyword Manager to allow sellers more data than ever! In addition to Product Discovery and Market Intelligence, Pro subscribers get the following tools and features:

Keyword Research: Eliminate the guesswork with the most accurate search volume estimate data available. Search for a product and instantly see a list of all related keywords with current and historical search data.

Competitor Intelligence: Know the competition better than they know themselves with our cutting-edge reverse ASIN lookup tool. Find out what they’re doing right or wrong and use that info to optimize your listing, ads, and more.

Listing Builder: Craft an SEO-optimized product listing designed to convert with our time-saving tool. With a comprehensive keyword list and real-time feedback with our Optimization Score, create your listing’s copy like a pro!

Listing Analyzer: Never miss out on a sale due to a lousy listing ever again! The innovative tool provides data-based feedback and performs a SWOT analysis to ensure every aspect of your listing is top-notch.

Keyword Manager: Uncover cutting-edge keyword analytics such as index checks, organic and ad rank tracking, search volume trends, badge notifications, and keyword scores.

The New Pro Plus Ads: Now With Kinetic PPC

Our renovated Pro Plus Ads package has been thoughtfully designed for Amazon sellers looking to effectively and efficiently scale their brand.

Formerly, our two highest-level tiers were Brand Builder and Kinetic PPC. We’ve merged them into one comprehensive package. As a result, Pro Plus Ads contains the full fleet of Viral Launch software to provide everything you need to take your Amazon business to the next level!

Pro Plus Ads subscribers gain access to Kinetic PPC, our time-saving tool created to optimize and simplify pay-per-click advertising. Generally, sellers are often scorned by PPC, with it being too complicated to understand, too expensive, or too time-consuming to be worth the opportunity cost.

Kinetic PPC eliminates or mitigates these roadblocks so you can run high-performing PPC campaigns to reach more customers, improve organic rank, and take your Amazon business to new heights!

Moreover, sellers on our new-and-improved Pro Plus Ads package secure access to every tool in our software suite, including all tools within the Pro plan and Kinetic.

KINETIC: Automate your PPC campaigns like never before! Set manual or automatic rules into place to end underperforming ads or scale-up successful campaigns and subsequently see easy-to-view PPC metrics to optimize campaign performance.

We certainly know that starting PPC can be daunting and filled with questions. No worries! We have plenty of resources to help you start advertising on Amazon. For instance, our Kinetic PPC education series provides fundamental knowledge and strategy to Amazon advertising.

Find Your Viral Launch Pricing Plan Today

Lastly, be sure to check out our updated pricing page with our new subscription tiers for more information. Start your free trial today to access innovative tools to assist with building your Amazon business.

Have any questions? Feel free to drop a comment or reach out to our customer service team at service@viral-launch.com!

Want the latest Viral Launch updates, Amazon news, and seller tips and tricks sent straight to your inbox? Just drop your email in the box below!

Amazon FBA Updates: Say Goodbye To This Customer Feedback Feature

Amazon is removing the feature allowing anyone to comment on a product review, per a Business Insider report. Amazon officially retired the feature on December 16th, 2020.

What relevance does this have for sellers?

Many sellers utilized this feature to respond to customer reviews as a form of customer service.

Furthermore, this likely signals more changes to come, as Amazon noted the development of other opportunities to connect with customers.

Following the update, a few sellers have received emails notifying them of change:

Dear seller,

You’re receiving this email because you recently left a comment on a review.
While reviews and feedback are important to our customers and sellers, the comments feature on customer reviews was rarely used. As a result, we are retiring this feature on December 16, 2020.

We’re committed to your continued success and will innovate and develop other opportunities for you to connect with customers.

Thank you.
Amazon Services

Initially, the removal of this feature has been poorly received by sellers.

“Just like removing customer contact information from the order information page, this makes it harder for good sellers to provide top-notch customer service,” stated one concerned Redditor.

However, the update changes the buyer-seller communication experience, but doesn’t end it. Recently, Amazon FBA updates appear to be centered around the buyer-seller communication process.

Sellers and buyers can directly communicate in the Buyer-Seller Messaging Service. Even so, this service permits direct messages to customers and not visible to prospective customers.

As a result, sellers should continue to monitor Seller Central updates as more information becomes available. As mentioned by Amazon, we’d expect more policy or feature changes concerning buyer-seller communication.

What can you do?

Potentially, your listing copy may be a way to address this obstacle effectively. How so?

Let’s put ourselves in the customer position for a situation. You’re looking to purchase a product, but have reservations due to a recent negative review or stream of bleak reviews with a common theme. In the past, the seller could provide help to quell concerns from prospective customers.

Your listing copy can address these issues without replying directly to the review. If customers are misusing your product in a way that could lead to negative reviews, you might be interested in addressing the issue in the product description.

Of course, making changes to your listing copy results in a temporary decline in ranking. So it may not be worth revising your copy after each negative review. But if a review is affecting your conversions, it might be worth the short-term hit.

Did you ever use this feature? How does this change your selling experience? Drop a comment below and let us know how this affects your selling experience.

Want to stay in the loop on the latest Amazon FBA updates? Enter your email below to get them in your inbox every time!

Should You Start an Amazon FBA Business or Purchase an Existing One?

One of the most challenging aspects of starting a business is getting your product in front of the right audience. As Amazon owns about 49 percent of the U.S. e-commerce share, it makes sense to start an Amazon FBA business to sell your e-commerce products as your target market already prefers shopping there. 

Additionally, Amazon makes it easy for sellers to list, sell, and ship their products through their Fulfillment By Amazon (FBA) program. Here’s everything you need to know about an Amazon FBA business and whether you should start an Amazon FBA business or purchase an existing one.

What is FBA?

Some 73 percent of Amazon sellers in the U.S. use the FBA program, making it one of the most popular e-commerce sales options. Amazon FBA sellers receive immediate access to Amazon Prime customers, which can significantly impact the bottom line of the business. On average, Amazon Prime customers spend $1,400 per year on Amazon, whereas standard Amazon customers only spend $600 per year. 

The other reason why FBA businesses are popular is that it’s convenient. 

With an Amazon FBA business, you don’t have to ship, package, or store any goods yourself. Instead, you pay a small fee, and Amazon employees handle all of this for you.

Shipping fees are up to $5.26 for large items (items up to 21 pounds), and they also have oversized pricing options for much larger items. 

Storage fees are also reasonable at $0.69 per cubic foot for standard items January through September (October through December fees may be higher to accommodate increased demand during holidays).

You’ll also have to decide whether you want to be a professional seller or an individual seller. You aren’t required to have a professional seller account to have an Amazon FBA business, though it may be cheaper depending on how many items you plan to sell. A professional seller account pays a flat rate of $39.99 per month, whereas an individual account pays $0.99 per item.

Therefore, if you plan to sell more than 40 items per month, it’s likely more economical to purchase a professional seller account. 

So if you’re looking to own an Amazon FBA business, is it better to purchase an existing business or start one from scratch?

While there is no right or wrong answer, here are a few questions you should ask yourself to determine which is the best solution for your situation and goals:

Do You Have The Capital?

The first question you should ask yourself is if you have the means to purchase an existing business.

An Amazon FBA business usually sells for about two to three times its yearly net profit. In other words:

Annual Net Profit x Multiple (usually 2 or 3) = Valuation

Therefore, if you want to purchase a business that makes about $10,000 in annual net profit, you can expect to pay $20,000 – 30,000.

Unfortunately, if you don’t have any capital upfront, your only choice is to build one from scratch, which can still be quite profitable!

Is This a Long Term or Short Term Investment?

Another question you should ask yourself before getting started with an Amazon FBA business is how long you’re willing to invest in the project. 

If you’re willing to invest in this business for a few years, starting from scratch may offer you a more significant ROI. Getting started can be challenging as you’ll have to find your own suppliers and build reviews and a brand. Therefore, during those first several months, you may not make a dime, so you can’t expect to flip the store in a few months. 

On the other hand, if you are looking to purchase a store, sell for a few months, and then flip it quickly, an established store is a better option.

Building momentum in a brand new company takes time. Not all sellers are profitable in the first year of a new Amazon FBA business, making it difficult to flip for a reasonable price as your net profit may be zero or negative. 

However, once you pass a certain threshold of reviews and brand equity, exponential growth becomes possible.

What Skill Sets Do You Have? 

Some people entering the Amazon FBA world have a background in business or marketing. If this is the case, one of the best ways to decide whether you’ll purchase or start an FBA business is to play to your strengths.

For example, if you previously worked for an e-commerce store and understand how to grow it, you may perform better if you purchase an existing store and grow it.

However, suppose you worked at a startup company and understand how to be resourceful, play the long game, and hang in there during the first challenging year of zero profit. In that case, you might be more successful starting a business from scratch.

Building a business from scratch and taking a business from five figures to six or seven figures requires two very different skill sets, so play to your strengths.

What Kind of Risk Would You Rather Take?

Starting any business involves some risk. However, the type of risk you take differs based on whether you purchase an existing business or build one from scratch.

Building one from scratch requires zero capital risk upfront though your chances of becoming profitable are much lower.

If you purchase a business that is currently profitable, your chances of remaining profitable are much greater. However, if you suddenly run into problems with suppliers, knock-off items or pricing wars and your business falls apart, you’ll lose a larger investment.

Therefore, while the risks differ, both have risks. So would you rather gamble time or money? Here are your choices:

Buy a Business = Higher Probability of Profitability + Increase Capital Risk

Start a Business = Lower Probability of Profitability + Lower Capital Risk

What Is Your End Goal?

Ultimately, the right decision depends largely on your goals. Do you plan to grow businesses from scratch and then sell them? If that’s your end goal, starting a business from scratch is the best way to learn.

Above all, running an Amazon FBA business is similar to running any business. Regardless of whether you purchase one or start one from scratch, it requires a lot of time, dedication, and commitment, and you can’t give up on it after a few months. You’ll have to put out fires and appease angry customers, though the rewards of growing a thriving business are more than financial. Get started now, and commit yourself to keep going!

Ready to get in the game? Start your free trial with Viral Launch and gain access to the seller tools powering some of Amazon’s biggest sellers.

Amazon Updates: Brand New Seller Communication Guidelines

Amazon announced imminent updates to its Buyer-Seller communication guidelines. Does this affect your store?

Sellers talked, Amazon listened.

After receiving feedback from sellers and developers about aspects of the Amazon Communication Guidelines being confusing, Amazon has attempted to simplify and clarify their updated policy.

The updated guidelines go into effect on November 3, 2020. Wise sellers will familiarize themselves with these changes to avoid being left behind during this hectic Q4.

Violating Communication Guidelines risks limitations on Permitted Messages or even a suspension of selling privileges. It’s important to remember these guidelines exist to maintain the mutually beneficial relationship between sellers and buyers on Amazon.

What’s Allowed?

Perhaps the most significant, actionable update, sellers maintain the option to directly ask customers for a review or feedback.

“You may send proactive Permitted Messages for the following reasons: resolving an issue with order fulfillment, requesting additional information required to complete the order, asking a return-related question, sending an invoice, requesting product review and/or seller feedback, scheduling the delivery of a heavy or bulky item, scheduling a Home Services appointment, verifying a custom design, or any other reason where the contact is required for the buyer to receive their purchase.”

In terms of timeframe, sellers can only send messages to a customer within 30 days of the order being placed. Sellers can send 1 message per order placed. After 30 days, contacting them is a no-go unless they are to place another order with you.

You retain the option to include instructions or warranty information, but not messages that simply say “thank you” without approval.

Sellers can breathe a sigh of relief, as they can still utilize third-party applications to help simplify the review generation, provided those third-party applications utilize Amazon’s “Request A Review” button. Viral Launch’s Review Automation tool, included inside of Market Intelligence, automates this process to make it simple and effective for sellers to maximize their review boosting efforts.

It’s also worth keeping in mind that Amazon still handles much of the communication with sellers to set a standard across the marketplace and streamline the buyer and seller experience. Amazon requests that sellers promptly confirm shipment of all orders, primarily completed in the Manage Orders feature. Once you’ve confirmed shipment, Amazon fires off a confirmation email to the buyer.

What’s NOT Allowed?

While most of the updated policy remains the same in practicality, it’s worth reviewing as a refresher. Amazon continually tweaks its policies, and staying aware of these changes can be a great advantage.

One of the eye-catching notes also included in the policy is that “spelling errors or grammar issues” may not be included in messaging.

As always, it might be worth running your messages by a second person or through an app such as Grammarly to make sure you’re figuratively crossing your t’s and dotting your i’s when it comes to spelling and grammar.

If you sell internationally, Google Translate is a free app that may come in handy. This is especially notable for those who sell outside of their residence and may not be fluent in the customer’s language. Sellers must respond to buyers in the customer’s Language of Preference.

The updated guidelines dictate no tracking pixels or images, links to opt-out of messaging, or external links for formatting purposes. Additionally, approved message and graphic sizes are specified in the guidelines, so ensure your layout is within Amazon’s recommendations.

For questions regarding your communication methods, it’s best to contact Seller Central Support.

Verify your messaging templates are in line with the updated Communication Guidelines by November 3 to optimize your selling experience! Lastly, be sure to drop your email below to stay informed about the latest Amazon updates and news.

How E-Commerce Brands Can Bounce Back in the Wake of the Coronavirus

While coronavirus has impacted nearly every aspect of the global economy over the past few weeks, e-commerce brands have been hit especially hard. Retailers with major ties to China have struggled to deal with significant interruptions to the supply chain as well as travel limitations between countries. 

The good news for e-commerce brands is that the spread of coronavirus in China has been slowing down, allowing factories to reopen. The bad news is that coronavirus is still a major concern worldwide and it is difficult to predict how its spread throughout the world will affect business. 

Because of the continued concern for the world population’s health, it’s imperative that e-commerce brands take careful steps to navigate this global issue, minimizing risks and maximizing opportunities. Here’s how you can revitalize your brand, despite any recent effects of this recent disease.

Increased Customer Communication

With the frequent shipping delays, inventory shortages, and unknown an unknown timeline for the end of the coronavirus, some businesses have been worried about dealing with upset customers. But even the best brands can’t control for unexpected events like global disease. Customers will understand this as long as you keep them in the loop. 

It’s true that upset customers can wreak havoc on your brand. Fifty-two percent of customers tell others to avoid a brand after a bad experience, and 47 percent of customers have switched to a different brand due to bad customer service. It’s essential to take care of your customer, so when circumstances are out of your control, the best thing to is update customers as the situation evolves.

You’ll earn the trust and loyalty of many people simply by being honest and showing you care. Share your estimated timeline for progress with customers and be clear that you will continue to update that timeline as you receive more information. When your operations are back to normal, you’ll have an even more solid customer base than before.

The Online Advantage

Rising anxiety about coronavirus is causing many customers to stay at home. This means e-commerce brands have a major advantage over brick-and-mortar. This is an excellent moment for online retailers to reach out to customers who need products, but don’t want to expose themselves to germs in public spaces.

In fact, e-commerce has helped the economy during disease outbreaks in the past. During the SARS outbreak of 2002 and 2003, Alibaba, China’s biggest e-commerce company, took off. Cell phone and Internet companies also thrived at the time. Due to the lack of reliable information about the disease provided by broadcast news, many people turned to their phones and computers to learn how to protect themselves. 

The SARS epidemic was tragic, causing numerous deaths throughout Asia. While millions of people were confined to their homes, however, the e-commerce sector worked to allow life to go on by offering services online. 

E-commerce has the chance to help the world economy during the current coronavirus outbreak in the same way that it helped during the SARS epidemic. It’s important to capitalize on this moment in order to keep your business alive as well as help those people who need your products.

Allowing Remote Business

The spread of a global disease is one of the many reasons to be grateful we have 21st century technology to work with. While there are plenty of aspects of business that must be conducted in person, administrative work, client meetings, and company-wide communication is possible to be conducted remotely. 

Especially if you are located in a region with a growing number of coronavirus cases, the more people who stay home, the easier it will be to contain the disease. The worst thing for your company would be for an outbreak to spread through the ranks of your entire company, completely immobilizing business. 

For those positions that require in-person work, be sure to emphasize the importance of employees watching for symptoms of sickness and staying home if they suspect they may not be fully healthy.  

Diversify Fulfillment Centers

Many e-commerce retailers have seen benefits of having fulfillment centers in a variety of geographic regions. It leads to faster shipping times and the ability to hold greater inventory, avoiding products being on back-order.

Diversifying your location for this centers is best practice in business at all times, not just during a global disease. But the rise of coronavirus has shown that if you are following this diversified location model already, the disease’s impact on your company will not be quite as harsh.  

Although multiple regions in China were hit by the coronavirus, some experienced more severe outbreaks than others. If you have fulfillment centers and warehouses in multiple locations, you increase your chances of being able to keep some of your company’s operations running during an outbreak. 

You’ll also benefit from using multiple fulfillment centers during a disease epidemic because you’ll be able to hold greater amounts of inventory in order to make up for a potential slowing of production in factories. Many businesses are currently seeing products run out without the ability to replace them due to the interruptions to the supply chain caused by the coronavirus. If you can inventory shortages, you’ll be able to win over the customers from other businesses that were not able to meet customer demands. Strong inventory management during a time like this is one of the biggest things that will set you apart as a brand.

Validate Your Product Ideas With Viral Launch’s Amazon Market Intelligence Tool

Now that you’ve got both feet on the ground as an Amazon seller, the tricky part is finding what products will put you ahead of the pack. You can look at snapshot estimates from a random collection of sourcing tools, piecing together what you hope is an accurate picture of the market and product — or you can improve your chances of sourcing only the right products by making use of the right Amazon market intelligence.

Viral Launch’s Market Intelligence tool gives you the most comprehensive access to Amazon-wide insight across billions of different data points. With it, you can make truly informed decisions and validate any product before you ever launch it.

What Real Amazon Market Intelligence Looks Like

Intelligence is nothing without data, which is what makes our Amazon Market Intelligence tool so valuable. It’s the only tool that can collect and leverage data points from across Amazon’s entire market. With the data the tool gathers for you, you can glean the kind of insight and analysis that can help you almost predict the success of any product launch. For example, the billions of data points you’ll have access to can help you assess markets and products by:

1. Name brands: See whether any big household names or Amazon itself is selling in the market. It will be easiest for you to compete against other smaller brands, so stay away from markets that are dominated by one brand or a few dominant brands.

2. Sales spreads: If a few products are claiming most of the sales in the market, it’ll be harder to claim a piece of the pie, especially as a newcomer. Look for markets where sales are spread pretty evenly between the products on the first page.

3. Competitors’ intelligence: Finding a few products dominating sales spreads isn’t necessarily a bad thing. Use the Market Intelligence tool to reverse-engineer their strategies. For example, track what keywords the dominating products use in sponsored ads and make a list of your own variations.

4. Market trends: Sales trends tell you a lot, but if you want to determine which trends are fads and which are actual depictions of the market, you’ll have to look at data from across a few years. Use market trends to avoid investing too heavily in the next fidget spinner.

5. Price margins: Even with a great product, you won’t make a profit unless you can cover Amazon’s fees and still stay price-competitive. You can research the cost of sourcing units from a site like Alibaba, then plug it into our Amazon FBA calculator.

6. Product reviews: Speaking of being competitive, you can enter the competition a lot sooner in a market where mediocre performance is the norm. Research reviews throughout the market and pay special attention to those that are generally low.

7. Product fulfillment: Finally, stay away from markets filled with FBA (fulfilled by Amazon) or AMZ (Amazon original) designations. If your products are FBA, then you can compete more effectively in markets that are mostly filled with FBM (fulfilled by merchant) products.
Data can mean the difference between entering a market and thriving in it — or sinking fast due to poor intelligence. With our Amazon Market Intelligence tool, you can make sure you end up on the thriving side every time. To learn more, sign up for a free trial today!

The Amazon PPC Ad Types: What They Offer and How To Manage Them

Creating a successful Amazon PPC campaign isn’t just a matter of spending money on some keywords and then hoping to build sales. The strategy, research, and structure of a campaign are what determines its success. And even if you’ve done some thorough preparation, not keeping an eye on how well it’s doing will be a recipe for failure. 

 Every business has a specific vision of what an effective PPC campaign is. It could increase organic rank, drive sales of a seasonal product, or be consistently profitable. However you define PPC success, knowing the full scope of what’s possible within each of Amazon’s advertising channels will help you devise the ideal campaign for your brand. The keywords you target, the spending thresholds you set, and the performance metrics you use are all crucial to building a strong campaign. 

 As you juggle these different tasks, Viral Launch’s PPC tool, Kinetic, can make managing your campaigns easier and help you achieve your Amazon advertising goals. The data it provides on your ads’ performance can ensure your PPC campaign is structured effectively, targeting the right keywords, and spending efficiently. 

 Kinetic also offers automated features that will help you save time by taking bidding adjustments off your to-do list. It doesn’t force predefined rules on your campaign automation or only provide limited data. Similar to Viral Launch’s other software tools, Kinetic gives you the customization, flexibility, and data to make your ideal Amazon PPC ad strategy a working reality.

Here we’ll cover the various Amazon advertising channels—Sponsored Products, Sponsored Brands, and Product Display ads—and how Kinetic can provide benefits to each kind of PPC campaign. 

Breaking Down the Amazon PPC Ads: Sponsored Products, Sponsored Brands & Product Display Ads

 

The goal of an Amazon ad is pretty simple: convince a consumer to purchase your product. Yet making that happen is both complicated and expensive, and Amazon provides sellers with three different advertising channels for increasing brand awareness and gaining sales opportunities. Whether you choose to use one or a combination of them, each one provides different avenues for reaching consumers and specific advantages.

Sponsored Products Ads 

The first thing you’ll likely see on a search results page is a Sponsored Products ad. They appear at the top of results, as well as alongside them and at the bottom of the page. They provide an excellent means of generating visibility and enticing people to check out your product. As the name implies, these are product-focused ads meant to increase sales. 

 

Sponsored Products ads feature your product’s photo, your title (or part of it), the average reviews, and your price. These components alone are enough to draw a consumer’s attention and give her enough information to know if the offering is worth pursuing. When it appears next to competitors with weaker reviews or higher prices, the ad can really stand out and steal some sales from those other brands. These ads primarily target consumers who are weighing different options and are ready to make a purchase. Brand awareness can be generated here as a bonus, but the primary objective is to drive sales. 

 

Where a Sponsored Products ad shows up relies on a variety of different factors. It isn’t just your keywords and your bids (although you still need to target the right keywords and offer a competitive bid). The impressions and clicks it earns also play a factor. The better your ad performs and the more sales your earn, the higher your ad placements will be.

 

Also, an increase in sales will also help boost your organic rank. Having greater visibility in organic search results will lead to receiving more impressions, views, and conversions. Our CEO Casey Gauss has often spoken about how sales and rank create a flywheel effect in which sales help increase organic rank, which helps boost sales, and the self-perpetuating pattern builds from there. 

Sponsored Brands Ads 

 

Being a recognizable brand means a great deal. Promoting your products is essential, but promoting your brand can help create a personal connection with consumers that paves the way to brand loyalty. 

 

While Sponsored Products ads will help with product promotion, Sponsored Brands advertisements will allow you to show the personality behind your brand. Previously known as Headline ads, these ads appear as a banner ad on a search results page (at the top, middle, or bottom). They include your logo, a headline, and three featured product ads, each of which link to their product pages. By clicking the ad, a consumer will be taken to your brand’s Sales page or a customized landing page that showcases your three products and some information about your business. 

 

Because of their size the information they convey, Sponsored Brands is an effective way to gain attention and establish your business as a market leader. This kind of presentation conveys the legitimacy of your brand and gives people a way of learning something about your brand. By telling a little about the story behind your business, you can motivate consumers to support your brand. These ads can also be used for seasonal campaigns. If your brand’s products go through sales spikes at certain times of year, running Sponsored Brands ads can start generating some attention to help ramp up your usual sales increases.

 

The target audience for these ads would be top-of-funnel consumers who are learning about the possible choices within a market. The goal is to plant a seed of awareness about your business and make a strong impression that can eventually lead to a sale when a consumer is ready to make a choice. 

Product Display Ads 

 

If you’re looking for some widespread exposure across a number of different placements, Product Display ads can make that happen. These ads appear not only on search results pages, but on product pages, the customer reviews page, and in Amazon’s follow-up emails to customers. So they cover a lot of ground and reach people at different stages of the sales process. 

 

Product Display ads are essentially a combination of Sponsored Products and Sponsored Brands ads. They’re used to promote a specific product, similar to Sponsored Products, but they’re similar in size and appearance to a Sponsored Brands ad. A Product Display ad will showcase one item, along with a headline, the product photo, your review count, and price. Similar to a Sponsored Products as, the aim is to gain some visibility and drive some sales. 

 

Unlike either of these ad types, Product Display ads don’t target keywords. Instead, they target products and consumer interests. When targeting products, you focus on competitors’ products or related products within your main category. Interests refer to the categories and subcategories a consumer has searched within. The more specific your target is, the better. Rather than just targeting “Pet Supplies” for a dog leash, you could specifically target the subcategory of “Standard dog leash” or “Retractable dog leash.” By focusing on one of these detailed subcategories, you’ll have a better chance at connecting with your ideal customers.

How Kinetic Can Help

 

Each of these ad choices offers effective ways of getting your products in front of consumers, but they each have various challenges, which Kinetic can help you solve. By providing you with a complete overview of all your PPC campaigns, you’ll be able to verify what’s working and discover what isn’t so you can build on your successes and make improvements where necessary. 

Keyword Targeting

Knowing the right keywords to target is vital to your ads’ visibility and performance. Otherwise, you’re wasting your budget on keywords you can’t compete for or that aren’t relevant to your product. Using Kinetic, you’ll be able to accomplish the following:

  • Find which keywords are performing the best for you and capitalize on their results. 
  • Discover new keyword opportunities that previously missed and expand your campaign’s visibility. 
  • Create automated tasks around your new targets. These customized keyword-related rules can raise or lower your bids based on your ACoS, orders, and clicks. The control is in your hands.

Controlling Spending

Once you have the right keywords targeted, you’ll need to ensure you’re spending efficiently. You might have an ad that’s getting some good exposure, but if it’s eating up your budget, you’ll be reducing your profit margin. Kinetic can help you avoid those problems in the following ways:

 

Monitoring Performance

One of the big PPC misconceptions today is that once a seller has an Amazon ad campaign underway, the hard work is over and all that’s left to do is watch the sales roll in. Unfortunately, it’s not that simple and this kind of approach will only lead to wasted spending and little to no success. Kinetic gives you the ability to view your campaigns at a broad overview perspective as well as at a deeper detailed level:

 

 
 
 
 
 
 Click here learn more about how Kinetic can energize your PPC campaigns and connect with your ideal consumers. Not interested in managing things yourself, let us do it for you with Kinetic Assist.

The Importance of Amazon Ad Placement Data and How to Benefit from It

Good Amazon PPC decisions can’t happen without good data. Any opportunity to gather valuable data about your ad campaign is an opportunity to grow your business. 

 

So if you’re struggling to build a profitable PPC campaign, analyzing the right data will help you develop some effective solutions. Or if you’re hitting your PPC goals, your data will be a crucial resource in keeping that success going. You may even find that your ads are missing some growth potential you weren’t aware of. 

 

Each ad placement—top of search, rest of search, or product pages—will deliver different amounts of traffic and could require different amounts of spending. The traffic you get on page 1 will be much different than on page 5. Understanding how your ad’s placement is paying off (literally) will help you know how well your campaigns are increasing your visibility. 

 

Whether you’re keeping a close eye on your ad placement or unsure of how to start, Viral Launch’s software tool Kinetic will give you the data you need to monitor your performance. It provides a simplified and agile means of managing your ad campaigns, allowing you to make improvements or adjustments quickly. Whatever your PPC goals, Kinetic will help you pinpoint the most effective placements for your ads and create sales-driving campaigns for your brand.

Why Amazon Ad Placement Data Matters 

When you’ve got a good ACoS, you might consider your PPC campaign a success and want to leave everything exactly as it is. Why fix what isn’t broken? All you need is some automation so you can set it and forget it.

 

The trouble is that what’s successful on Amazon now won’t deliver the same results a month, a week, or even a day from now. Taking a hands-off approach will inevitably lead to a loss in visibility and be a gift to your competitors. Monitoring, analyzing, and adjusting are all necessary tasks in a successful PPC campaign, and you’ll need to know which placements are giving you the best outcome and which keywords or ASINs are your best targets. 

Know Which Placement Leads to the Best Results 

After some effort, your ad is now finally appearing at the top of page one. You’ve taken a step up from the middle of search and expect to see a boost in visibility. As it turns out, you unexpectedly find that the middle of the page was better for your campaign, as it consumed less of your budget and led to a greater number of impressions. 

 

Your ideal ad placement will be dictated by your budget and PPC goals, as well as the data you collect. You’ll need to examine your ACoS and click-through rates, and determine which placement will deliver the best performance. An ad at the top of search will increase your product’s visibility, but the cost per click (CPC) will be more expensive. With lower placements, you’ll drive a lesser amount of traffic, but the clicks will be less expensive. Without knowing what each ad placement can deliver, you’ll be missing opportunities to connect with customers and narrow down your best placement spot.

Know the Keywords or ASINs That Deliver the Best Performance

Keywords aren’t just important to your products’ organic ranking. They’re also vital to getting your ads in front of your target audience. Your ad placement data can convey which search terms you’re competing the best for. You can then focus on those that will deliver the best return while pausing those that might not be very effective. 

 

Let’s say your ad is targeting three different search terms: 

 

  • Garlic press 

  • Garlic press stainless steel 

  • Garlic press and slicer in one 

 

For “garlic press,” your Sponsored Products as is showing up on the middle of page 5 and not getting many impressions. “Garlic press stainless steel” is giving you some visibility the middle of page 3, and “Garlic press and slicer in one” is the best of all on page 1. By knowing what’s getting the best performance, you can focus on maintaining that success and start creating plans to make improvements for campaigns that are struggling. 

 

In addition to ad placement data, other performance metrics will be crucial to growing the success of your campaigns, and Viral Launch’s Kinetic provides all of those metrics in an easily accessible format. This PPC software tool will allow you to gain insights into your campaigns to help you continue to meet your goals and pinpoint where any adjustments should be made. 

 

Kinetic: Simplified and Efficient PPC Campaign Management 

Your ad’s placement will tell you a lot about your campaign, but it’s up to you to unpack the data behind it. Our PPC tool, Kinetic, provides an efficient and in-depth way to evaluate your keywords, budget, structure and overall performance. By providing a full range of data no other tool provides, Kinetic will give you better control over your campaigns and strengthen their performance.

Sales, Spending & Placement Data

Knowing your best opportunities for growth should be an underlying goal for all your PPC campaigns. By telling you exactly where your ads are showing up, Kinetic can determine which placements are giving you the best performance. 

 

You can also learn whether product pages or search results are giving you the most visibility. If product pages are best, you can devise a strategy for targeting competitors’ products with a more expensive price than yours. With your ad running next to them, you could potentially steal sales from those brands. By using Kinetic in combination with Viral Launch’s Competitor Intelligence, you can research your competitors’ products and locate some untapped opportunities for growth. 

Kinetic also provides organic sales data, so you’ll be able to determine how your ads are helping boost your organic search rankings. The greater visibility your ads provide, the greater your sales will be, and an increase in sales will help improve your organic rank. Making improvements to your PPC campaigns will help increase your products’ visibility, and monitoring your ad placement data will be important to knowing where and how to make adjustments.

Manage and Maximize Your Bids and Budget

You can’t have a discussion about PPC management without talking about bids and budget. Keeping your spending as efficient as possible is an ongoing challenge, and Kinetic can help you tackle your budget challenges. 

 Kinetic’s customized automated rules will enable you to create thresholds for each campaign based around ACoS, clicks, orders, and ad rank. This customization isn’t limited to a few predefined functions. The flexibility it provides is unique to PPC software and puts all the control in your hands.

You can set your bids to increase or decrease based on specified conditions, such as if your ACoS is less than your breakeven ACoS and the click rate is larger than a certain amount. Or you can pause keywords that aren’t performing over a certain target. You can also add bid modifiers to target top or bottom of search and make adjustments to improve or maintain your PPC campaigns. 

 All of these automation features will help you reach your PPC goal, whether that’s a profitable campaign, a lower ACoS, increased organic rank, or all of the above. Kinetic gives you an endless amount of possibilities in the automation you can create to use your budget more efficiently and strengthen your ROI.

Monitor the Performance of Your Keywords

Targeting the right keywords is absolutely essential for your ad campaigns. Keyword research is an indispensable task and one that shouldn’t be thought of as something you only use at the beginning of a product launch. Making sure you’re targeting the right keywords for your products and ads should be an ongoing process. 

 The data Kinetic provides will tell you how well your ads’ keywords are performing and their profitability. You’ll be able to make decisions on which keywords should be paused, set as negatives, or broken out into their own campaigns. Any keywords driving a large amount of sales or consuming the majority of your budget are good candidates for having their own campaigns. By breaking them out, you can then increase your visibility and conversions, and Kinetic can help you manage those new campaigns. 

Kinetic also offers search term reports you can view, so you don’t have to rely completely on Seller Central. Unlike Seller Central, you can easily compare and flip between different date ranges within the tool, instead of having to download one report at a time. Whenever you need to compare your seasonal data to previous months or years, Kinetic is an ideal solution. The tool also enables you to more easily aggregate your campaign’s performance by search term, which is more complicated in Seller Central.

Improving and Refining Your Amazon PPC Campaigns 

Making the right decisions about your PPC ads depends on your ability to evaluate your keywords, budget, and performance. It’s vital to know how many impressions, views, or conversions your ad receives at different placements, whether top of search, rest of search, or product pages. By analyzing your spending data, click-through rates, and impressions, you can have a clear idea of how well your ads are performing.

 Whatever challenges you may be facing with your PPC campaigns, Kinetic will help you develop customized and effective solutions. In addition to ad placement data, the tool provides quality data on keywords, campaign performance, spending, and Sponsored ad rank. Designed to make your PPC management more efficient, it will help you find weaknesses, develop improvements, and put them in action.

The team here at Viral Launch is committed to providing Amazon sellers of all sizes with the resources for attaining long-term success. Our expertise has been built on tens of thousands of product launches, and Kinetic’s sophisticated but easy-to-use capabilities will help your brand achieve their PPC goals and simplify the challenges of advertising on Amazon.