How to Get Amazon Reviews: Automated Review Conversion from Viral Launch 

Email Follow-Ups. Are. Dead. 

     As an Amazon seller you know first-hand how difficult getting product reviews can be; as well as how important they are to the success of your product. Reviews are the social proof that many shoppers ultimately base their purchasing decisions on. With feedback being so vital to a product’s performance, some sellers even resort to less-than-legitimate ways of generating reviews such crafty email follow-ups that contain manipulative messaging. Sellers may offer a free product in exchange for an “honest review” and some may even go so far as to buy product reviews through a third-party (these practices are against Amazon Terms of Service and could result in account suspension.) 

     Of course, not all sellers are violating ToS with email follow-ups that use these kinds of black-hat tactics. In the past, a legitimate email follow-up was arguably the best way to get real reviews from your customers. However, the rules around the type of language that is appropriate for email follow-ups changes frequently and staying on top of the current allowed verbiage is very difficult. Luckily, in Q4 of 2019, Amazon quietly released a feature within Seller Central that is disrupting this outdated method and offering much better results. Not to mention, this practice is 100% Amazon-sanctioned! 

Amazon’s ‘Request a Review’ button

    As some of you may have noticed, there is a new button located on your Order Details page within the Seller Central dashboard. You can find this by navigating to a completed order, clicking on “order details,” and then in the upper right-hand corner should be a button labeled “request a review.” This button will send an email, from Amazon, requesting feedback. See figure below. 

     Once this button is pressed, Amazon will prompt you with a few notifications as they send an email to the customer requesting a product review. The messaging is simple and straightforward allowing for quick feedback from the customer. The email customers receive allows them to simply leave a star rating (a 1-5 star rating with no written review) which greatly increases the likelihood of product feedback. 

     Reviews can only be requested on orders that are completed and can also only be requested once. This limits the amount of messages customers are receiving and prevents sellers from abusing this feature by spamming past buyers with emails. Shown below is an example of a product review email a customer might receive. 

VL’s programmatic solution to requesting reviews

     Since the “request a review” button is found within the orders details of each individual purchase, even medium-sized sellers would need to navigate hundreds of unique pages in order to request reviews for daily purchases. However, Viral Launch has automated this process with the release of Review Automation. As an add-on to the Market Intelligence chrome extension, VL subscribers will have the functionality of requesting reviews for all eligible orders with just a few clicks!

The first step is to grant permissions in order for the extension to function properly. From the “Manage Orders” page in Seller Central, click on the extension icon and follow the prompt to grant permissions. From there, you can begin requesting reviews in bulk for all of your eligible orders!

Click “request reviews” to have Amazon reach out to your customers on your behalf and request product feedback. Then just sit back and watch the reviews and ratings start flooding in!

     With this new capability offered by Viral Launch, sellers are able to request reviews from individual orders without navigating into the order details for each. To simplify things even further, sellers can request reviews from all eligible orders within a specified date range! The extension will then denote which orders have a pending review request as to make sure sellers aren’t attempting to send more than one email. 

What impact will Amazon’s ‘Request a Review’ button have on my business?

     There are several ways this new feature will impact sellers. Converting sales into reviews has never been easier so it’s something everyone should be taking advantage of to help better their product’s positioning in the eyes of potential customers. Our take on the impacts of this update are as follows:

  • Email follow-ups will quickly become old news…
    • Review rates from email follow-ups have always been very low and relatively ineffective compared to the early results of Amazon’s new ‘Request a Review’ button. 
  • New products will be able to build a solid review base much more quickly… 
    • With review rates being up to 5x higher than traditional email-follow ups, new products will gain traction in their markets and become legitimate competitors.
  • Review counts for high-volume products will skyrocket… 
    • While new products will find it easier to build an initial base of reviews, top sellers will see review numbers increasing at an exponential rate. 
  • Average product star ratings will begin to improve… 
    • Since feedback is often left when a shopper has a negative experience, the ease of leaving a 5-star review will balance out the average rating on less-than-stellar products. 

     A study done by Marketplace Pulse is reinforcing some of our theories around the impacts this new feature will have. Since September (when the ‘request a review’ button was added) the Amazon listing for Apple Airpods has increased its number of reviews from less than 3,000 at a 4.4 star rating to over 38,000 with a 4.6 star rating! Since peak Q4, this listing has been generating over 600 product ratings/day. Another interesting thing to note is that the majority of feedback left has been in the form of star ratings without a written review. The screenshot below comes from a Marketplace Pulse article analyzing the rate at which Apple Airpods have received reviews vs ratings. As illustrated, it’s easy to tell that shoppers are much more inclined to leave feedback on past purchases if the process is simplified down to just one click.

How can I get this awesome functionality?!?!

     For those of you with a current Market Intelligence subscription, you can access this new review tool now at no extra fee. So log into Seller Central today and start building reviews at 5x the rate of your outdated email follow-up!

     For anyone without an active Viral Launch subscription, don’t worry! For a limited time, we’re offering a subscription to Market Intelligence and Review Automation for only $10/month when you use coupon code REVIEWSPLEASE at checkout! This discounted offer will only be available through 3/7/2020 so click here to subscribe today! 

[Tom Wang] From Failed Products to Million Dollar Seller

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Million Dollar Amazon Seller, Tom Wang shares his journey from one, two, three failed products to million dollar seller.  He shares his strategies on how to get started, when to quit your job, how to scale, how to rank and more.  Don’t miss this episode, filled with inspiration, strategies and powerful insights.  If you’re ready to get started on Amazon, download our free guide, “3 Steps to Finding Your Next Great Product.” https://discover.viral-launch.com/

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Amazon Advertising Getting More Expensive??

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Are you spending more on Amazon and getting less ROAS?  Or are you yet to crack the code on how to use Amazon Advertising to grow your business?  Well, tune in to this episode of Follow The Data as Casey breaks it down.

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Branding, Hacks, and Scaling with $100m Amazon Sellers

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If you don’t know Jamie Davidson and Brad Yang, allow us to introduce you. Jamie and Brad are two of the co-founders of AMZ Insiders. On today’s episode, they share their journey to $100 Million in sales on Amazon. From how they started, hacks they discovered, their branding success and more, the two take us through it all, with valuable insights that you can glean and apply in your Amazon business. Join us as they share their story.

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Building Your Dream Team, with Nathan Hirsch

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In today’s episode, Casey Gauss and Nathan Hirsch of Freeeup.com talk about what it takes to scale your business the right way, with the right people. If you are on the precipice of taking your Amazon business to the next level, it’s important to get out of the day-to-day grind so you can focus on the larger strategy.  But, how do you find the right people? When is the right time to hire your first (or next) team member? What are the 3 types of people that you can hire? How much can I afford to pay?

Join Casey and Nathan as they break it all down. 

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The 6 Most Common Amazon Keyword Mistakes

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There are 6 common mistakes that we consistently see sellers make when choosing their keywords. Identifying these potential issues in your keyword strategy can help you make better decisions that will improve your keyword ranking and ultimately increase your sales. Listen as Casey breaks it all down.

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Selling Your Amazon Business: Know Your Options with 2 Special Guests

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When setting your Amazon business up to sell, what do you do? What shouldn’t you do? What should you expect in finding a buyer?  What is the acquisition process like?  Today, Josh and Ken of Thras.io join Casey to answer all of your questions!                                                                                                                                                                                                                                              

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New Features Already? Customer Demographics & More in Brand Analytics

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Ever wondered what your Amazon customer’s demographics look like?  What age group is buying the most? Is it mostly females like you think it is? What is the average household income across your customers?Amazon released two new features in Brand Analytics including showing your customer demographic info. Very interesting stuff, but how actionable is it? Find out more here.

If you want to learn more about all the power of Brand Analytics, we break it all down here –> bit.ly/podcast_BA.                                                                                                                                                                                                                                                                                                                                                  

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Encouragement on your journey to success on Amazon

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In today’s episode, Casey Gauss has an apology for you…and some inspiration to get you to the next level of success in your Amazon business.  You will definitely be encouraged to continue on your journey and feel assured of the possibilities that are still available for sellers just like you. Tune in for a great dose of motivation to push you through the next phase of your business. 

Bonus:  Casey mentions Viral Launch’s Products Not To Sell list.  If you’d like access to this list that we update regularly, click here: http://bit.ly/PNTS_podcast.

If you haven’t yet, sign up for a free trial on our suite of software tools and start dominating Amazon today! http://bit.ly/FTDpodcast_trial.                                                                                                                                                                                                                                                                                                                                                                      

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Major New Discovery: The Mind Blowing Insights Hidden in Brand Analytics

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If you’re a brand-registered Amazon seller, you should now have access to Brand Analytics in Seller Central. There are incredible insights buried within this data that you can use to make smarter decisions and real improvements. In today’s episode, Casey reveals the unbelievable data that our Data Scientists have uncovered within Brand Analytics. 

You may think you know the answers to these questions…

  • Where do I need to rank for my keywords to drive significant sales?
  • Can I claim market share without ranking organically for my main keywords?
  • How important is review rating for a product like mine?

But you’ll be surprised to learn the real answers.

We have those real answers. Just for you. And this is huge. Don’t miss this week’s episode.

If you want to learn more about our Data Science as a Service (DSaaS), click here to learn more: http://bit.ly/Podcast_BA.  To read the full blog post on Brand Analytics, click here:  http://bit.ly/Amazon_BA1.

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